ForwardHealth Portal Basics for New Users – Introduction and Resources Training

On June 11, 2019, providers and billing staff who are new users of the ForwardHealth Portal are invited to attend the Portal Basics for New Users – Introduction, and Resources training.

This training session will include a basic introduction to, and overview of, the public and secure areas of the Portal. Attendees are encouraged to have established a secure Provider Portal account prior to attending a training session.

Covered Topics

This training session will cover the following topics:

• Technical Aspects of the ForwardHealth Portal
• Portal User Tips
• Public Portal Home Page — Provider Quick Links
• Enrollment
• Public Portal Home Page — Links
• Public Provider Area of the Portal
• Secure Area of the Portal
• Managing Portal Accounts
• Portal Timeouts
• Maximum Allowable Fee Schedules
• Remittance Advices (RAs)
• ForwardHealth Updates
• Email Subscriptions
• ForwardHealth Online Handbook

Registration

Providers do not need to register to participate in these online (real-time, web-based) training sessions.

Questions About MyRoom

Participation

These online (real-time, web-based) sessions are facilitated through HPE MyRoom. Prior to attending a MyRoom session for the first time, providers will need to download and install the MyRoom software. Access the Information Regarding HPE MyRoom document for basic information regarding downloading, installing, and using MyRoom.

Note: A separate phone line/phone number is not needed to listen in or participate in a MyRoom training session. For assistance with the sound or the communication tools in MyRoom, contact MyRoom technical support at 888-351-4732.

Participants enter MyRoom by selecting the appropriate participant key below. Participants may enter the training session at 12:30 p.m. This training session begins at 1:00 p.m. (CST) and ends at 2:30 p.m. (CST).

• June 11, 2019
  Participant Key: https://www.myroom.hpe.com/attend/MEPEN3QFE4E

Presentation and Handouts

• Presentation
• Provider Relations Field Representatives
• Provider Services and Resources